Privacy Policy win8 — Your Personal Data Protection

1Introduction and Scope of This Policy

This Privacy Policy explains how win8 ("we", "the win8 platform") collects, uses, discloses, and protects your personal information when you use the win8 website, the win8 mobile app, and all related services ("Services").

This Policy applies to all users who access or register an account on the win8 platform, including visitors who browse the website without registering. By using our Services, you agree to the practices described in this Privacy Policy.

Win8 complies with the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We take every aspect of data handling seriously and are committed to maintaining the highest level of protection for your personal information.

2Personal Information We Collect

Win8 collects various categories of information depending on how you interact with our platform. Below is a full breakdown of the types of information we may collect:

Personal Identity Information

Financial Information

Technical and Usage Information

All information we collect is the minimum necessary to provide a secure service, comply with KYC legal requirements, and enhance your experience on the win8 platform.

3How We Collect Your Information

Win8 collects personal information through several key channels:

• Account Registration: When you register a win8 account, you directly provide personal information such as your name, identification number, email address, and phone number through our registration form.
• KYC Process (Identity Verification): To comply with legal requirements and protect platform security, win8 requests identity verification documents such as a copy of your MyKad or passport and bank statements during the KYC process.
• Financial Transactions: Financial information is collected automatically each time you make a deposit or withdrawal through the win8 platform, including bank account and e-wallet details.
• Platform Usage: The win8 system automatically logs technical data such as IP addresses, device types, game sessions, and usage patterns for security and service improvement purposes.
• Communications with Support: Every interaction you have with the win8 customer support team — whether via live chat, email, or other channels — is recorded for training and quality assurance purposes.
• Cookies and Tracking Technologies: The win8 website uses cookies and similar technologies to enhance user experience and analyze web traffic.

4Purpose of Personal Information Use

Win8 uses the personal information collected for the following purposes, and no more than that:

Win8 will not use your personal data for any purposes not stated above without first obtaining your renewed consent.

5Information Sharing and Disclosure

Win8 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, we may share your information in the following limited circumstances:

• Trusted Service Providers: win8 works with carefully selected third-party service providers — including payment processors, cloud service providers, and identity verification companies — that help us operate the platform. All such providers are bound by strict data protection agreements.
• Regulatory Compliance: win8 may disclose information to government authorities, law enforcement bodies, or regulatory agencies when required by law or court order.
• Fraud Prevention: To protect the security of the platform and other users, win8 may share information with fraud detection and anti-money laundering service providers.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred to the successor entity, subject to continued privacy protections.

6Data Security and Protection

Win8 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and win8 servers is protected with industry-grade SSL encryption, ensuring no third party can intercept your information.
• Encrypted Data Storage: All personal information stored in the win8 database uses AES-256 standard encryption, including passwords processed with the bcrypt hashing algorithm.
• 24/7 Monitoring: The win8 cybersecurity team continuously monitors all system activity to detect and respond to any threats in real time.
• Internal Access Controls: Only authorised win8 staff with a legitimate business need may access users' personal data. All access is logged and regularly audited.
• Penetration Testing: win8 conducts regular security testing by independent security firms to identify and address any vulnerabilities before they can be exploited.

While win8 takes all reasonable measures to protect your data, no system can be guaranteed 100% secure. We encourage users to also take an active role in keeping their accounts safe by using strong passwords and enabling two-factor authentication (2FA).

7Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 of Malaysia, you have the following rights regarding your personal data held by win8:

To exercise any of the above rights, please contact the win8 support team via 24/7 live chat. We will process your request within 30 business days in accordance with PDPA requirements.

8Use of Cookies and Tracking Technologies

The win8 website uses cookies — small text files stored on your device — to improve user experience and analyze website performance. The following are the types of cookies we use:

• Essential Cookies: Required for basic website functions such as login session authentication, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collects anonymous information about how visitors use our website — such as the most frequently visited pages — to help us improve the platform.
• Functional Cookies: Saves your preferences such as username and display settings so you do not have to re-configure them on every visit.
• Marketing Cookies: Used only with your consent to display more relevant promotional content. You may withdraw this consent at any time through your cookie settings.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the win8 platform.

9Data Retention Period

Win8 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration of your active account plus 7 years following account closure, in line with financial record-keeping requirements under Malaysian law.
• KYC Documents: Retained for a minimum of 6 years after the business relationship ends, as required by the Anti-Money Laundering Act.
• Transaction Logs: All transaction records are retained for 7 years for audit and regulatory compliance purposes.
• Communications Data: Customer support session records are retained for 2 years for quality assurance purposes.
• Technical Logs: System and security log data is retained for 90 days by default, unless a longer period is required for active investigations.

Once the retention period expires, win8 will securely delete or anonymise your data using methods compliant with recognised data protection standards.

10Changes to This Privacy Policy

Win8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or platform improvements.

When we make material changes to this Privacy Policy, we will notify you via:

• A prominent notice displayed on the win8 platform homepage at least 14 days before changes take effect
• Notification email to your registered email address
• An in-account notice when you next log in

Your continued use of the win8 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how win8 handles your personal data, or wish to exercise any of your data protection rights, please contact us through the following channels:

• Live Chat: 24/7 support is available directly via the live chat button on the win8 platform.
• Privacy Email: [email protected] — specifically for privacy and data protection enquiries
• General Support: [email protected] — for any other general enquiries

We are committed to responding to all privacy-related enquiries within 5 business days. For formal data rights requests, we will provide a full response within 30 days as required under Malaysia's PDPA.